Tencys Launches its First AI Agent

At Tencys, we believe that technology should make work easier and more human, not the other way around. That’s why we’re proud to announce the launch of our first AI Agent, designed specifically for internal HR operations. This is a major step toward building smarter and more meaningful workplaces. This is also a major step to demonstrate to our partners our strong capabilities in building NextGen tech due to strong understanding of diverse industries.

What is an AI Agent?

An AI Agent is a digital assistant that can think, learn, and respond. It reads messages, takes action, and communicates just like a human—but faster and without delays. Built using advanced Large Language Model and Artificial Intelligence technologies, it helps with tasks that are often repetitive and time-consuming for HR teams.

This AI Agent supports HR professionals by handling routine conversations and actions, so they can focus on what matters most: strategy, people, and growth.

Why Building Our Own AI Agent Is a Big Deal at Tencys

At Tencys, launching an AI Agent isn’t just about automation—it’s about embedding our culture, values, and care into technology. This isn’t a generic bot or a plug-and-play tool. It’s a reflection of how we think, how we treat people, and how we want to grow as an organization.

These AI Agents are like a new kind of employee. What makes them truly special is that they’re built to think and respond in ways aligned with our vision and mission. They understand Tencys not just from a technical standpoint but from a cultural one. Every word they send carries the tone, intent, and personality of the brand.

What’s more, this AI Agent has been personally groomed by our leadership and heads, trained through real-life conversations and scenarios. It has learned from the best minds at Tencys—just like any new hire would during onboarding. That’s what makes it so effective in carrying out conversations that feel genuine, timely, and respectful.

By building our own, we didn’t just adopt AI—we made it Tencys-native, so every message it sends feels like it comes from someone who deeply understands who we are and what we stand for.

Use Case Highlight – Redefining Candidate Engagement Through Feedback

One of the first and most meaningful experiences we developed was around interview feedback communication—a pain point faced by both candidates and companies. In many organizations, especially those hiring at scale, providing timely feedback to every candidate becomes a challenge. As a result, many applicants are left waiting for days, even weeks, without any clarity. Some never hear back at all, which can leave them feeling ignored, confused, and disheartened.

At Tencys, we wanted to change that.

Our AI Agent now sends personalized interview feedback—whether the candidate is selected or not—within hours of the final decision. It intelligently interprets the interview outcomes, selects the right tone and message, and delivers it with empathy and professionalism. All of this happens without any manual effort from our HR team.

This automation doesn't just save time—it strengthens our relationship with the talent community. It tells every applicant, “We see you. We value your time. And we’re grateful you considered us.” Even when the answer is “not this time,” our response is thoughtful and respectful.

In a world where silence is often the norm, our AI Agent helps Tencys stand out as a company that communicates with care at every stage of the hiring journey.

Sample Interview Feedback Email Sent by Tencys AI Agent

Dear Candidate,
 
Thank you for taking the time to speak with us – we truly appreciate your interest in joining Tencys.
We’re pleased to share that you have been shortlisted for the next round of the interview process.
 
Please find below the feedback from your recent discussion:
Communication: You communicated your thoughts clearly and effectively throughout the conversation.
Technical Skills: You demonstrated strong experience with PySpark and several AWS services, including S3, Redshift, Glue, EMR, and Lambda.
Areas for Growth: We recommend deepening your understanding of data modeling techniques such as Star schema, Snowflake schema, and the Medallion architecture. This will support your ongoing development and alignment with our project requirements.
 
We will be in touch next week to share details about the next round.

Other Use Cases in HR Operations

We are also building and testing several more use cases that focus on improving the employee experience and reducing manual effort for our HR team.

Smart Onboarding Assistance

The AI Agent will welcome new employees with a warm, personalized message and guide them through their first week. It will share essential documents, answer common questions (like how to apply for leave or where to find HR policies), and help them feel confident from day one.

Celebration Messages (Birthdays & Anniversaries)

Remembering and celebrating milestones is important. Our AI Agent will automatically send birthday wishes and work anniversary messages to employees. It will even suggest messages for managers to personalize the experience further.

Automated Policy Queries

Employees often have questions about leaves, reimbursements, insurance, or payroll. Instead of waiting for an HR response, they can now ask the AI Agent and get instant, accurate answers. It’s like having an HR support desk available 24/7.

Company-wide Announcements

Whenever there’s a policy update, event, or internal news, the AI Agent will deliver clear and friendly updates to all employees. It ensures that no one misses important information and keeps communication consistent across departments.

Employee Exit Process

During offboarding, the AI Agent will guide exiting employees through all necessary steps, share feedback forms, and ensure a smooth and respectful goodbye process. This helps maintain a positive relationship even as people move on.

Survey & Feedback Collection

The AI Agent will also conduct short pulse surveys and collect feedback on workplace experiences, anonymously if needed. This helps the HR team stay connected to employee sentiments in real-time.

What’s Next?

We are first using this AI Agent within Tencys to test and improve its features. We aim to refine it through real experiences and then roll out its first public version in the coming quarters.

We plan to reduce the HR communication effort by 90%, freeing our HR team from routine tasks and allowing them to become more strategic, thoughtful, and people-focused in their work.

At Tencys, we are not just building AI—we are building AI with empathy, so that organizations can work smarter and care deeper.